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Latest Must Read

Product vs. Feature Teams

Marty Cagan explains in this new blog post what he thinks make the difference between a real product team and what he calls a feature team.

Product Management

Product Management Mental Models for Everyone

Mental models are simple expressions of complex processes or relationships. These models are accumulated over time by an individual and used to make faster and better decisions [...]

Product Management

Why Products Fail

In the startup context at least, it seems to be fairly straightforward from the research we have available: lack of product / market fit.

Product Management

7 Practical Tips for Cheating at Design

Maybe the company you work for doesn’t have a full-time designer and you need to implement the UI for a new feature on your own. [...]


How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices

It’s one of the most stressful parts of working in customer service. It’s also an issue that came up repeatedly in a recent survey we conducted of 2,300+ customer service professionals and businesspeople.

Customer Experience

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